{"type":"testimonials","testimonials":[{"customer_name":"Kirsten Dewees","content":"WOW! What an amazing experience! Yesterday I brought my vehicle in to sell and everyone (I mean EVERYONE) was wonderful. We walked in and were pleasantly greeted my Aaron. Elijah quickly came down to meet us for our appointment and was so personable and polite. My appointment ultimately was with Autumn. She was LOVELY, the whole process was simple and straight forward. Great conversations the entire time and I don't think I've ever felt so comfortable in a car dealership. There was another lady with longer black hair that checked on us a few times and helped us remove the license plate from our back bumper who was also great. 100/10 recommend this place","rating":5,"date":null},{"customer_name":"Mathew","content":"Had the perfect car buying experience. We were very excited to receive our Ranger Raptor. Kevin O. took care of us from initial order, updates in the manufacturing and delivery timeline. Looking forward to doing more business with them in the future.","rating":5,"date":null},{"customer_name":"Anna Mays","content":"Great experience. Salesperson was knowledgeable and friendly and not pushy. Finance guy was straightforward and stopped trying to sell add ons once we said no. Best part: brand new Ford Maverick!","rating":5,"date":null},{"customer_name":"Scott Merritt","content":"Best car purchase ever - hands-down.","rating":5,"date":null},{"customer_name":"Yuyang Zhao","content":"I had a wheel alignment done on a Chill Tuesday morning. Keanu was wonderful in helping me get situated while I waited at the shop. He is very communicative and friendly. Awesome experience!","rating":5,"date":null},{"customer_name":"Patrick Bixby","content":"Caitlin was great - kept me informed, went over all my options for the service issue I brought my truck in for!","rating":5,"date":null},{"customer_name":"Gary Shelton","content":"Vincent did a wonderful job keeping me informed of the service to our truck and when it would be completed. 5 star for sure👍","rating":5,"date":null},{"customer_name":"Peri Berdine","content":"Conner kept me informed and updated on the work being performed in my car. I am super happy with the professionalism and great service!","rating":5,"date":null},{"customer_name":"Kiki-Roo Kemper","content":"Baer kept me informed throughout my vehicle’s maintenance, and was available for any questions I might have had. He made sure I was taken care of, and that things stayed on track.","rating":5,"date":null},{"customer_name":"Dave M","content":"I brought my Mach E in for warranty work and received prompt and outstanding service. Special shout out to Baer for making everything go so smoothly.","rating":5,"date":null},{"customer_name":"chris anderson","content":"Caitlin did a great job. I arrived 30 minutes late for my appointment and she stepped right up and took charge. Thanks Caitlin.","rating":5,"date":null},{"customer_name":"Dustin","content":"Absolute best place to take your car for service. Had my car breakdown on the freeway and they were able to diagnosis, talk with my warranty, and get me back on the road in a few days. Took care of everything!","rating":5,"date":null},{"customer_name":"Steve Pifer","content":"Really polite and NOT pushy sales people. Chance was amazing at HELPING us without pushing us. Really knowledgeable sales rep. Wasn’t ready to buy today, but will call Chance as soon as I’m ready.","rating":5,"date":null},{"customer_name":"Cammie Enslow","content":"West Hills Ford exceeded my expectations in every way.  Customer Service Tech Vinnie is outstanding:  professional, knowledgeable and NICE!  Thanks for a fabulous experience.","rating":5,"date":null},{"customer_name":"Devin Corin","content":"Keanu was AWESOME!! He is punctual, informative, and honest! I will be bringing my car back to him for future services and recommend friends and family with Fords to get service from Keanu.","rating":5,"date":null},{"customer_name":"Brent Hamre","content":"I can’t say enough good things about vinnie and my experience at west hills ford. My trucks rear drivers side door wasn’t unlocking and window wasn’t rolling up all the way. After vinnie’s guys diagnosed the problem ( a door handle cable installed incorrectly) they got right to fixing it. He was very professional and explained all the services they provided clearly so I could understand.","rating":5,"date":null},{"customer_name":"Lindsay Morse","content":"Nancy from Haselwood Hyundai was helpful in assisting us in choosing a new EV, which was also our first ever EV.  She helped us look at a few different options from different dealers within the group.  We ended up purchasing a Ford EV, and were happy with her assistance and patience in finding the right car for our needs.","rating":5,"date":null},{"customer_name":"Richard Schott","content":"Showed up with no appointment, Vincent got me right in. Took care of my service while I got a grill cheese at the deli there.Who could ask for better service than that! Fantastic job 👏","rating":5,"date":null},{"customer_name":"Itumalo Luatua","content":"Caitlin was very professional and helpful dealing with my vehicle multiple issues. Caitlin was very patient and kept me informed of  my vehicle's status. Keep up the good work.","rating":5,"date":null},{"customer_name":"Cyndi Carpenter","content":"My 2021 Bronco was in need of service and Caitlin was a huge help. She was on top of it.  kept me informed on everything.  Helped insure I'd have a rental during the process. A1 in my book. Thank you Caitlin","rating":5,"date":null},{"customer_name":"Jake","content":"The drive from Port Angeles to Bremerton was long but worth it! Kevin and the sales team worked extremely hard to get me into my dream truck!","rating":5,"date":null},{"customer_name":"priola7","content":"I very much appreciate being able to schedule my oil change via the app.  Quick and easy.   Great staff in the service department and a comfortable wait with coffee.  Bonus:  the gift certificate for a car wash!   Thank you, Keanu and West Hills Ford!","rating":5,"date":null},{"customer_name":"Cassie Osborne","content":"John was so great! I don’t love going to car dealerships but he made the entire experience fun. From the test drive to purchase it was actually easy & pleasant and I just love my new Bronco. Thank you John!","rating":5,"date":null},{"customer_name":"elvedin susa","content":"Eric and Magby were absolutely great! They’ve communicated clearly, followed up quickly, and were helpful every step of the way. The whole experience was easy and positive. I would definitely recommend West Hills Ford,  Eric and Magby to anyone looking for a car.","rating":5,"date":null},{"customer_name":"Marty Neyman","content":"I called and scheduled an appointment that day!  Was in and out in just around 90 minutes.  I was presented with a detailed list of services that were performed along with the current status of my vehicle.  The associate that I dealt with was extremely courteous and well informed.  Couldn’t have been happier!!","rating":5,"date":null},{"customer_name":"Bryan Swanzy","content":"Great experience with Keanu in the West Hills Ford service department. Brought my transit van in for inspection after a dash light came on. They provided information on everything that needed done, and what would be needed soon. I did end up having to change my scheduled service date multiple times because of work, and they were very accommodating. Highly recommend this service department.","rating":5,"date":null},{"customer_name":"Summer Cook","content":"Caitlin was amazing! Very helpful, made sure I understood what was needing to be done and made sure my vehicle was being serviced for things I needed and tailored my service plan for my vehicle. The communication was awesome, and made simple through text messaging so it didn’t impact my work day. Very happy with my experience. You rock Caitlin!!","rating":5,"date":null},{"customer_name":"Jacob McRae","content":"Baer in the service department helped me with some recalls on my Maverick. Very transparent about the process, recommended services for my vehicle based off mileage but wasn't pushy about anything. Baer answered all my questions in a way that was factual and never came across as trying to upsell me on anything. Communication during the recall work was great, and Baer closed out the service with a recap of my vehicle's status and things I should keep an eye out in the future. Great service all around.","rating":5,"date":null},{"customer_name":"naomi pablo","content":"Vincent with West Hills Ford was very personable from the moment I walked in. He explained what I should expect and how long it would take. When it came time to pay, he was the first person to ever offer using my Ford points toward the balance due. I have had my truck for four years, and unfortunately, some of my points had expired because nobody had ever explained how to redeem them.His willingness to help me utilize those points made a significant difference in my experience. Not only did he take the time to walk me through the redemption process, but he also ensured I understood how to keep track of my points moving forward. Vincent's attention to detail and genuine care for his customers stood out, making me feel valued.I left the dealership not only satisfied with my scheduled vehicle maintenance but also grateful for the exceptional service I received. I would highly recommend West Hills Ford to anyone with vehicle servicing needs especially if they want an stress-free and informative experience. It's refreshing to meet someone who truly cares about their customers and goes the extra mile to ensure they are informed and happy.","rating":5,"date":null},{"customer_name":"L. Lavery","content":"I had an excellent experience at West Hills Ford purchasing my Bronco, and that’s entirely thanks to working with Chance. From start to finish, Chance made the process incredibly easy and genuinely enjoyable. He took the time to listen, alleviated any concerns I had, and explained everything clearly without any pressure. Before we left, he also made sure I was fully settled and set up in my vehicle, which I really appreciated. His professionalism, honesty, and attention to detail made all the difference. Chance is outstanding, and his team was great to work with as well. I highly recommend West Hills Ford, especially if you have the opportunity to work with Chance.","rating":5,"date":null},{"customer_name":"Vikki Kinsman","content":"Wonderful,  sales team. Loving my new  truck. , said they serviced the truck before I left and did not replace all the fluids in the truck that needed to be done. But after speaking with the manager and service,  they offered to fix the problems. Communication is key an that is part of making your customers happy. Keep up your good Communication  and more positive things can happen for both the company and the buyers.","rating":5,"date":null},{"customer_name":"Mary Jordan","content":"Awesome experience and NO  pressure from sales people. 2nd vehicle I've bought here.If I buy anymore vehicles it will be at West Hills Ford","rating":5,"date":null},{"customer_name":"Nathan Page","content":"Connor at west hills ford was absolutely amazing. He was spot on with the time that my vehicle would be done. I was in a rush to go pick up my 12 kids from chuckee cheese and he got my vehicle done fast! Thank you very much connor","rating":5,"date":null},{"customer_name":"Stan Newkoff","content":"Nicholas is the most professional service writer I have ever encountered!  He knows my Mach-e inside and out!  He kept me informed throughout my service appointment. He is knowledgeable, friendly and cared about my vehicle.","rating":5,"date":null},{"customer_name":"Wanda Olsen","content":"Connor is a wonderful employee.. He is very knowledgeable of the vehicles at West Hill Ford. He told me the recommendations for 90k service. Looked up any coupons I might be able to use, looked up my points I was able to redeem too. Connor gave me a free beverage voucher, to use while I waited. He kept me up to date on the progress of the vehicle.  I am glad to have him as my service advisor.","rating":5,"date":null},{"customer_name":"Farmed Out Fishmonger","content":"Sean, Kevin, and Magby at West Hills Ford were awesome. Everyone I dealt with was upfront and realistic with what was possible while purchasing my Ford. I test drove a couple of variants of the model of interest, Kevin was extremely patient concerning all my questions. He offered a low pressure environment while providing great customer service. Walked away with the model I was looking for. The whole process was painless.Their service team was great too, answered all my questions.","rating":5,"date":null},{"customer_name":"Marc McP","content":"Shawn was awesome. We bought way more car than we intended, but he did not pressure and gave us privacy to discuss and make a decision. I am confident that had we decided it wasn’t the right time, he would have been graceful and accepting. Helpful, low/no pressure sales reps are the most important part of buying a car for my wife and I.","rating":5,"date":null},{"customer_name":"Shelly Larson","content":"We recently purchased a new Mach E Mustang. Our salesman, Kevin was outstanding. We highly recommend! He was great, not pushy, very helpful. It was an easy transaction and we would do business here again. A++ Kevin.","rating":5,"date":null},{"customer_name":"rite755","content":"My experience at the dealership was good. My advisor, Mr  Delgado again was very personable helpful and professional in helping me as a customer in explaining the details when I check in my vehicle. Again I must said the one thing I don’t like as the customer is the service fee that the dealerships charge when using a credit card (No fees charges when using debit cards) and, it’s bad enough that products(I do understand with the possible inflation and the tariffs on the horizon) services are expensive! I am always satisfied with the service that was done along with the thorough report /analysis that was recommended on my vehicle.","rating":5,"date":null},{"customer_name":"Erica Latorre","content":"Needed to get my 40000 mile tune up and I was dreading it because well… money. After my inspection, it turned out a part on my car was broken but they were able to fix it in only a day or two which didn’t put me out without a car for too long. They were communicative through the whole thing and even had one of their guys drive me home initially because I wasn’t expecting to have to leave my car the first day and couldn’t find anyone to pick me up. This place is always kind, courteous and explains everything to my questions. Shout out to Keanu for all this help specifically. Killing it :)!","rating":5,"date":null},{"customer_name":"Jeff and Kay Baillie","content":"Bryan Deweese, salesperson @ West Hills Ford in Bremerton made it a hassle free experience, when we purchased our 2025 Bronco Sport recently. Great communication skills, professional knowledgeable demonstration of SUV features. Thank you Bryan, we're rating you a \"10\" on a 1 to 10 scale!","rating":5,"date":null},{"customer_name":"Synergy Electric (Synergy electric)","content":"Richard Palmer is an absolute gem of a service manager. He personally addressed my issues and even test drove with me twice to work through a persistent alignment problem on my F150 Lightning. I originally posted a negative review due to some communication issues with his team, but Richard completely rectified the whole situation and redeemed the experience. Thanks again to Richard and West Hills Ford. I am confident in bringing my truck back to them for any maintenance and also purchasing a future vehicle from WHF.","rating":5,"date":null},{"customer_name":"Charles Brainin","content":"Great service. Vincent offered superb customer service from start to finish while they worked on our Explorer, keeping us informed through the process.Appreciate that they provide a rental vehicle, leaving zero stress while they work on your vehicle. Purchasing a vehicle through West Hills Ford was a great choice. They will always have our business.","rating":5,"date":null},{"customer_name":"Bob Breon","content":"Keanu is my service representative of choice; he's worked with me before and I trust him. He's friendly, helpful, and thorough. He always ensures the parts are available and everything ready to go. As usual, I got my truck back when predicted. Keanu is a great representative for the dealership. He goes the extra mile to make sure the customer experience is positive.","rating":5,"date":null},{"customer_name":"colarpr88","content":"Another great experience at West Hills Ford dealing with Connor. Wouldn’t take my Mustang anywhere else they always take care of me. A+ all around thanks again!","rating":5,"date":null},{"customer_name":"Donald Fenton","content":"My service experience at West Hills Ford was outstanding. The service advisor, Keanu, was very knowledgeable and helpful. The service was completed ahead of schedule while I waited at the dealership. I would highly recommend West Hills for the next service on your Ford vehicle.","rating":5,"date":null},{"customer_name":"Mike","content":"The service advisor Caitlin was really great to work with. She came out immediately after our arrival and was prompt on providing support. She got us logged in immediately so we could be on our way. When we relayed to her about coming back later in the day to pickup our vehicle she offered valet service. This was a relief for us. Caitlin was fantastic keeping us informed on the statis of the work being done, when it was done an its delivery time. She’s a keeper. Great job","rating":5,"date":null},{"customer_name":"Lance Wicklund","content":"Service advisor Josh was professional in his communication and able to answer my questions well. I was pleased to have the oil change for my truck scheduled and completed in the same afternoon.","rating":5,"date":null},{"customer_name":"Tom Slaughter","content":"Keanu at West Hills is awesome! He is always through and attentive with all my servicing needs and takes extra attention to detail with both my ford vehicles. I only take my ford vehicles to West hills ford !","rating":5,"date":null},{"customer_name":"Mark Stratton","content":"Awesome place to buy a vehicle!!  Friendly people and good pricing.  Chance was not hard pressure and assisted in moving the deal along at our pace","rating":5,"date":null},{"customer_name":"John Hankammer","content":"Back to West Hills Ford a second time for routine maintenance on my Lightning.  Vincent wrote up the order and was helpful and pleasant.  My truck was taken care of in a very reasonable amount of time while I waited and I was on my way.  Thanks again!","rating":5,"date":null},{"customer_name":"Mark Furniss","content":"After a horrible experience at Kia and not getting my master door code after 3 hours. I called and spoke to Keanu and he was very helpful.  Got me back in to the shop quickly. Within 30 minutes I got the code.  He and the other gentleman with him were very understanding and helpful after knowing my prior experience that day.  If I could give higher ranking I would.","rating":5,"date":null},{"customer_name":"Joshua Griffin","content":"Five Stars – West Hills Ford is the Real Deal!I had an amazing experience at West Hills Ford and honestly, you’d be crazy to go anywhere else for a vehicle. From the moment I walked in, I felt welcomed and taken care of. Matt was outstanding—friendly, honest, and really worked hard to make sure everything was perfect. Zach, the sales manager, was right there with him making the whole process smooth and stress-free. These two were key in sealing the deal and making it all happen.Jake in finance made the paperwork a breeze—super helpful and clear. And GM, the general manager, added a great personal touch just by being so genuinely welcoming.They treated me like family, and I’m seriously excited to be part of the West Hills Ford crew. If you’re in the market for a vehicle, do yourself a favor and seek this team out. You won’t regret it!Also, for what it’s worth, this place represents what we stand for. Most of the employees are veterans and proud, respect! 🇺🇸I’ve owned many Fords, Raptors and all. Stoked these guys hooked me up with a BRONCO RAPTOR! LETS GO!","rating":5,"date":null},{"customer_name":"Liz Benroth","content":"We had a great experience at West Hills Ford buying my Ford Explorer. Our salesman was Matt S, he was very helpful and patient with my indecisiveness. I highly recommend him. All the staff we worked with were great. I am so happy with the Explorer I ended up with. It is perfect for our family.","rating":5,"date":null},{"customer_name":"Tim Jensen","content":"Akaysha was amazing! She was easy to speak with. Answering my questions fullyDid not feel like it was being hustled or pressured.","rating":5,"date":null},{"customer_name":"Jeremy T","content":"It was a rough start with my service adviser.  This was probably because of a perfect storm of poor communication and untimely scheduling up against the weekend.   I had scheduled oil change and investigate engine noise.  I dropped it off Thursday morning and picked it up 8 days later.  This was much longer then the 24 to 48 hours originally quoted.   I don't blame the service adviser for this.  I'll give the service adviser a 5 but my overall experience a 1 star.","rating":5,"date":null},{"customer_name":"Kathy Mitchell","content":"Conner arrived on time at my house and performed the service on my Mustang in a timely manner. He was friendly and professional. I wish other manufacturers offered these services at clients homes for it saves so much time as opposed to going to the dealership.","rating":5,"date":null},{"customer_name":"Ilan Saulnier","content":"Caitlin was fantastic! Quick, knowledgeable and thorough in conducting my service and scheduling a needed repair. She listened intently to my concerns and was able to help me understand my maintenance coverages better. By far the best dealership experience I've had to date. I'll be back soon for the repair and next service. Thank you!","rating":5,"date":null},{"customer_name":"David Varney","content":"Shawn, my sales rep did an excellent job, with outstanding knowledge on the truck. He spent almost 2.5 hours with me test driving two trucks, thoroughly explaining all the features and answering all my questions and concerns. I got a GREAT deal, and would recommend Shawn and the entire West Hills Ford team if you’re looking for a great deal on a vehicle!","rating":5,"date":null},{"customer_name":"Brian Edgren","content":"Connor was honest and straightforward with me.  This allowed me to make an informed decision regarding my ailing vehicle. Very much appreciated.  I wish more people in the car repair business would adopt this approach, rather than always upselling and hoodwinking the customer.","rating":5,"date":null},{"customer_name":"Trevis Colten Pearson","content":"Caitlin was awesome, took my truck in for some diagnostics and it was fast and simple. Was worried about a little hard shift in my transmission. They took it for a drive and ran codes and everything and nothing seemed out of the ordinary. Will be back again if problems occur and are way worst. All can say is the service center and techs are awesome. Will be back again!","rating":5,"date":null},{"customer_name":"Brooke Beals","content":"Keanu took great care of us while our car was being worked on. Not only was he keeping us up to date on how the repairs were going, but he was funny and had such a great attitude! Highly recommend Keanu at West Hills.","rating":5,"date":null},{"customer_name":"Michelle Wade","content":"We went in late on a Sunday afternoon to the Ford dealer and found the truck we wanted, no pressure from Bryan our sales person. He stayed late to help us purchase our truck. He was great to work with and will use him again.  Thank you Bryan.","rating":5,"date":null},{"customer_name":"Victor Vaona","content":"Well, first of all. I was a little early for my appointment.  By a day.  But they seen me anyway.  My appointment was for a recall.  They fix the recall and found that my water pump was broke too. Replaced per warranty in and out pretty fast great service. Thank you","rating":5,"date":null},{"customer_name":"Eric McKay","content":"The dealership was clean and friendly!Caitlin was very detailed, friendly, and knowledgeable. She took the time to explain what services I was getting and what services I asked about for the next visit. The next visit is already scheduled. She gets star 5 stars all day long.","rating":5,"date":null},{"customer_name":"Jared Mandeville","content":"Great experience getting maintenance done on my truck. Service Manager Connor gave me realistic expectations on what to expect and kept me informed throughout the process. Outstanding work. Thanks again","rating":5,"date":null},{"customer_name":"eric chamberlin","content":"Keanu did a good job communicating. He established comms through text before I left the dealership and maintained a routine practice of providing status updates even telling me that he had a day off and would get back to me upon returning to work which he did. Good dealership experience and it is highly appreciated.","rating":5,"date":null},{"customer_name":"Jordan Burnett","content":"Caitlin was awesome! Very nice and polite! Took my truck in for a transmission leak. Ended up not being a big deal. Caitlin and the west hills team was informative and resolved the issue just in time for me to head back to work. They did me a solid.","rating":5,"date":null},{"customer_name":"Terry Taylor","content":"Free Local Shuttle Service.. Yep, it was free.  Punctual?  Not even close!  Left me hanging to the point I obtained a cab back to pick up my vehicle when service was completed.Service Department was spot-on!  Accurate and fair estimate.  Timely with service appointment.  Great communication!  Definitely will return for future Ford service matters.","rating":5,"date":null},{"customer_name":"Joseph Lancheros","content":"Caitlin made sure I had everything I needed to keep my car in tip-top shape. She explained things perfectly and was super thorough. I've been coming to this dealership since I moved to the area a couple of years ago and you can tell that the service manager Richard runs a great shop. All of his staff is phenomenal and super helpful. I'm grateful for this place being just down the road from my house.","rating":5,"date":null},{"customer_name":"kiante haynes","content":"Shoutout to my car salesman Trey! Absolute beast from start to finish. Made the whole process smooth, answered all my questions without any pressure, and really went above and beyond to get me set up right. You can tell he actually cares and knows his stuff. If you’re looking to buy, this is the guy you want on your side. Appreciate you, man!","rating":5,"date":null},{"customer_name":"jean masel","content":"I bought an amazing truck from this dealership. It has a cracked windshield when I bought it so they had to replace it. I had to cancel my appointment several times due to personal reasons. They were understanding and worked with me. They helped me set up a rental car and everything while my windshield was fixed. Great service department. Thank you Andrew, the scheduler and Conner the technician that helped me once I arrived.","rating":5,"date":null},{"customer_name":"Yvonne Dew","content":"I worked with Vinny, and the service was fantastic. Everything was conveyed clearly and openly without any issues. It was a the best auto repair experience I’ve had. Everyone was great!!","rating":5,"date":null},{"customer_name":"Al D","content":"We drove all the way from Renton to check out a Bronco and ended up purchasing due to the great service we received from Elijah and Shon. Thank you both- you made our experience so easy!","rating":5,"date":null},{"customer_name":"Wendi Adamson","content":"Bryan was very knowledgeable about electric cars, which was so helpful with us buying our first!  He worked in advance to present us with the best deal possible from the start. Loving our Mach E !","rating":5,"date":null},{"customer_name":"Alex","content":"Had to bring my truck in for warranty work. Never ideal and always throws a wrench in to your plans. But Vincent there went above and beyond taking care of the issue and myself. He made the difference in turning an inconvenience in to a great experience. Big thanks to him and getting my issues resolved.","rating":5,"date":null},{"customer_name":"Jessica Rumbaugh","content":"Keanu was helpful from the moment he greeted me. He explained everything that they were going to look over on the car andwhen the car was completed, he went through everything on the paperwork with me down to the very detail. I appreciated his kindness, thoroughness, and helpfulness!","rating":5,"date":null},{"customer_name":"Christie Hawkins","content":"Colin was quick to get me scheduled for service, on time when I arrived, and worked magic to apply any available discounts to my bill. Thanks, Colin, your service today was superb.","rating":5,"date":null},{"customer_name":"Janel B","content":"Shout out to Autumn for her impeccable service and amazing personality! She will help you with anything you need and is all for the customers’ best outcome. Please don’t hesitate to ask for her services as she has a go-get-em attitude with your best interest in mind! Thank you Autumn!","rating":5,"date":null},{"customer_name":"Ave Maria Stella","content":"Had a coolant leak on my 2015 F-150, was able to get an appointment within a day. Diagnosed and fixed promptly. Would recommend the service department, worked with Nick who was excellent. Thanks again!","rating":5,"date":null},{"customer_name":"Sheena silva","content":"⭐⭐⭐⭐⭐Brought my car in for an oil change and had an amazing experience! David checked me in with a big smile, made the process easy, and kept me updated the whole time. Service was fast, thorough, and my car came back spotless. Highly recommend!","rating":5,"date":null},{"customer_name":"DG Lucas","content":"My wife and I were charging our rental EV at the dealership on Aug 31st. We had some issues with the charging system and the staff could not have been more helpful. They answered all of our questions and helped us troubleshoot the issues with the car. If the staff cares this much about some folks just charging their car, I'm certain they would deliver excellent value in the vehicle purchase experience!","rating":5,"date":null},{"customer_name":"Jacqueline Van De North","content":"Both Caitlin and Keanu were amazing, I brought my car in honestly having no idea what was going on, she explained to me the process of what they We’re going to do and The possible things they might have to do. There was fairly clear communication throughout the entire process. They worked with me to make my life a little bit easier with getting the rental car. Would definitely recommend going to West Hills Ford. They were extremely helpful with giving me an explanation, Duration, instead a good Expectation for me.","rating":5,"date":null},{"customer_name":"G Lampreda","content":"I was apprehensive and paranoid about buying a car because who wants to deal with car salesmen? But I showed up and Brian was very kind. Soft spoken and ZERO pressure. Didn't say very much but I wasnt looking for a hard sales. If I liked the car I was going to buy it and he just let the product speak for itself. It was a smooth process. I test drove the car, liked the car (they have the best inventory) decided I wanted the car, some paperwork. I showed up the following day. I brought in my trade in which I thought was a generous trade in value. I completed the paperwork in an hour and was at work on time. Ryan in financing was Amazing. I highly recommend you visit this shop and ask for car salesperson, Brian and Ryan in financing. Great guys. I highly recommend this place.","rating":5,"date":null},{"customer_name":"Rachel M. Fisher","content":"I can’t speak high enough about West Hills Ford. They were very accommodating from the moment I walked in and Braden was very professional and helpful with any questions I had while I was test driving. The entire process from test drive to signing was the smoothest I’ve EVER experienced buying a vehicle. I live an hour drive away but honestly when my family needs another vehicle I’m coming here first. AAA+ professionalism, knowledgeable and friendly staff.","rating":5,"date":null},{"customer_name":"Edgardo Gotidoc","content":"Shawn and Wendell helped us get the cars we wanted! I was suppose to get the truck in a week but they had us walking out with 2 cars the same day! Great staff great people, awesome team! I’ll be getting all my cars here from now on! Sometimes it’s not about the price it’s about the people that work here! Keep up the outstanding work Westhills Ford!","rating":5,"date":null},{"customer_name":"Ricky Chang","content":"I posted a review on dealer rater website, but wanted to leave a review on Google as well to get the word out there that West Hills Ford is really an awesome place and the people there really do care about their customer relationships. If they don't have what you need on the lot, they will walk you through the ordering process to get you in the vehicle you want and need if you're willing/can wait. No pressure, no games. Honest and transparent.Shout out to Noah in sales and Chad in finance for making the car buying process a fun/exciting experience.","rating":5,"date":null},{"customer_name":"Bill","content":"Vincent is the best...he has helped me a couple of times and always goes the extra mile to help and very professional. His communication is always great, too","rating":5,"date":null},{"customer_name":"Robaire","content":"Great experience, Matt was my guide and delivered on every level helping me find the right vehicle for me.Magde walked me through the financing and also knew the vehicle. A great success for me, I can be demanding (in a good way).The team worked well, I’ve driven new Fords since 1981. This dealership experience was my best.","rating":5,"date":null},{"customer_name":"Matt","content":"Great experience with my service writer Baer.  He listened to my concerns with my truck and talked directly to the service  tech about them.  He was polite and courteous.  Thanks for the great service today","rating":5,"date":null},{"customer_name":"Noemi Camelio","content":"I had a very good experience, and all the employees were very helpful since I had to leave my vehicle to be fixed for a few days. The price they offered me for a  rental car in the mind time was reasonable.","rating":5,"date":null},{"customer_name":"Art Roth","content":"Outstanding Service.  Fully explained all options.  Friendly and Professional.  There are other, but I drive all the way from Bainbridge Island because the service is always great, and the mechanics truly know their craft.","rating":5,"date":null},{"customer_name":"Buzzy Bee","content":"David was very professional as was the gentleman that checked us out. The mechanic handled everything in a timely manner. We were back on the road and had a good experience from everyone there. Thank you West Hills Mazda!","rating":5,"date":null},{"customer_name":"Bill Davis","content":"Service appointment from start to finish was excellent. Service dept. worked around my schedule and made dropoff and pickup super easy.Only negative comment I have is ford.com’s quoted price differed from what West Hills charged. That is not against West Hills’ at all. Just a minor glitch on Ford’s system.","rating":5,"date":null},{"customer_name":"Ruth Perkins","content":"Vinnie was very helpful with navigating the ins and outs of our recall and warranty needs when we had our broken down Fiesta towed there for service. He was upfront about costs and communicated well with us via text and phone as well.","rating":5,"date":null},{"customer_name":"Ed Medina","content":"This place is friendly and has a place for complimentary coffee. You can buy food or snacks while you wait for your truck to get serviced and even has an indoor playground. Its not a quick oil change place , it is a dealership so be prepared to wait at least 1 hour or more.  Is normal! I am sure all their mechanics and technicians are ASE certified because is a dealership! I only had a simple oil change today so my experience was very good!","rating":5,"date":null},{"customer_name":"Rebecca Mattox","content":"They were very warm and welcoming.  Good humored. Listened to my wants without trying to pitch me a sale of an alternative vehicle like other dealerships had done. I didn't feel trapped or pressured into anything.","rating":5,"date":null},{"customer_name":"Justin Cain","content":"The car buying experience with West Hills Ford was amazing! Shawn was awesome and very knowledgeable. The finance guys walked us through everything and were super friendly! HIGHLY recommend!","rating":5,"date":null},{"customer_name":"Timothy Newbill","content":"Caitlin was quick too assist, and was able to move my appointment up from tomorrow to have too having it done within hour vice the next. Awesome professionalism and courtesy to customer. She was very knowledgeable of the maintenance request and was able to assist with ordering new accessories for my vehicle . I would recommend any  customer to visit Catilin  for service along with ford service crew.","rating":5,"date":null},{"customer_name":"Gary Meiser","content":"I called West Hills Ford to request a short notice appointment. They were able to get me in (and out) for some quick adjustments on the very same day! I very much appreciate their service and flexibility. Also, Caitlin is the go-to for diesel trucks! I have worked with her many times and she has always been knowledgeable responsive! I appreciate her capability as my service advisor.","rating":5,"date":null},{"customer_name":"Adam Redfield","content":"The service department did a fantastic job taking care of my trucks needs. Bear was very knowledgeable and they didn’t force anything new down my throat, but he did communicate with me what to expect that it’s a 2013 F150. Thank you guys..","rating":5,"date":null},{"customer_name":"Jerry Pilcher","content":"GREAT SERVICE! We are from the Baltimore, MD area, towing our caravan X the country. In need of an oil change for my ‘22 F-250, we made a SAME DAY appointment at West Hills Ford. Couldn’t be more satisfied!","rating":5,"date":null},{"customer_name":"Saryah Schaefer","content":"Shawn and Victoria went above and beyond in helping me buy my first car. My family has bought multiple cars from West Hills and i can say they will definitely have my business as well in the future. the car took its time (like everything else these days) but i was kept very well informed on its status which i appreciated. I felt like they went out of their way to make me feel like my business was important.I am so grateful for the positive experience I had working with them.","rating":5,"date":null},{"customer_name":"Kimber Mccue","content":"My husband and I traded in our old car and bought a new one from Brian Sinard. Normally purchasing a new car is a nerve racking experience but Brian made it straight forward, fun and was very considerate when helping us look for the right vehicle for our family of 4! Next time we buy we hope to have the same experience, and hopefully can work with Brian again.","rating":5,"date":null},{"customer_name":"Brian DeFoe","content":"Extremely courteous and professional staff - made the car-buying process seamless and quick.","rating":5,"date":null},{"customer_name":"Dave B","content":"I contacted West Hills Ford to look at F-150 trucks. I was assigned to Kevin. I told him that I was also looking at Ram trucks. He said he is authorized to work with any brands in the West Hills group. He brought a Ford and Ram truck for side by side test drives and comparison. He was knowledgeable about both products and felt he gave a fair review of both brands. I felt like I was offered a fair trade in allowance on my previous vehicle. The final process of signing papers with finance was smooth as well.","rating":5,"date":null},{"customer_name":"Tamara Jastrzebski","content":"Josh is an amazing service advisor! He was professional, knowledgeable, and incredibly helpful from start to finish. He kept us informed throughout the entire process, explained everything clearly, and made sure all of our questions were answered. His customer service was outstanding, and he truly went above and beyond to make sure we were taken care of. We are very happy with our experience and would absolutely recommend Josh!","rating":5,"date":null},{"customer_name":"Paul Liu","content":"Professional, courteous, transparent, and fast.  The entire experience was fantastic, from the processing of the planned work, the places to hang out while work was being done, and the text updates on progress.","rating":5,"date":null},{"customer_name":"Austin Smith","content":"Great customer service experience, they kept me updated throughout my entire repair and did it in a timely manner.","rating":5,"date":null},{"customer_name":"Rosemary Wheeler","content":"Baer made the whole process fast, courteous and efficient.Would highly recommend this location based on this first service experience. Service completed ahead of schedule, and communication was excellent.","rating":5,"date":null},{"customer_name":"Michael M","content":"Came in and bought my 2025 Ford Maverick in no time, Shawn was an awesome help. He made the purchase go by so quickly, finance made the process a delight also. Stop wasting time & go buy yourself a Ford!","rating":5,"date":null},{"customer_name":"Jamie Wall","content":"It was quick and easy to schedule and appointment. Plus great customer service, the inspection and service was done very timely. If you have a ford and need it serviced or parts replaced I would recommend taking here","rating":5,"date":null},{"customer_name":"Bill Rady","content":"My 2023 Ford Maverick was dead in my driveway- called for ford roadside service - Liberty towing promptly arrive - delivered my truck to West Hills Ford in Bremerton WA - in less than 24 hrs, truck fixed , To great people at West Hills Ford a big THANK YOU","rating":5,"date":null},{"customer_name":"MD Munir H Murad","content":"My experience with  West Hills Ford beyond my expectations. They replaced multiple parts but didn't charge me in the bills. And, Vinnie( Vincent) is amazing who provided excellent service and very helpful. Way to go Vinnie!","rating":5,"date":null},{"customer_name":"Wade Cole","content":"Keanu was friendly, attentive, and helpful. He even came and found me in the waiting area part-way through the service to let me know everyting was going fine and to update me on expected completion.","rating":5,"date":null},{"customer_name":"Maria Germ","content":"Very helpful in all aspects. His attention to detail was great. He listened to me and didn’t try to sell me anything I didn’t want. I would highly recommend Eric.","rating":5,"date":null},{"customer_name":"Tom Thorson","content":"Service was coordinated by Baer. Baer was extremely friendly and helpful.  He explained the results of the diagnosis of our concern in a manner that was easy to understand. One of the best service coordinators we have ever dealt with. Thanks.","rating":5,"date":null},{"customer_name":"Robin King","content":"Michael was very attentive to our needs and schedule, making himself available and traveling between dealerships so we could test drive a variety of vehicles.  He made purchasing a new car a pleasant experience.","rating":5,"date":null},{"customer_name":"Isabel Storto","content":"I had a great experience at the ford service center! Vincent was super helpful, friendly and explained everything really well with no pressure or stress. Probably the best shop experience I’ve ever had, I’ll be back for regular maintenance and whatever needs doing for sure.","rating":5,"date":null},{"customer_name":"Maria Elena Castro","content":"Vinnie was definitely the best in Customer Service. The whole experience with the car recall was done very carefully and he kept in communicatio along  with updates on the repairs. Thank you to Vinnie(Vincent and West Hills Ford) for your service.","rating":5,"date":null},{"customer_name":"Sandy Bautista","content":"I had an excellent experience with the Ford West Hills team. They were all professional, knowledgeable, and efficient in diagnosing and resolving the issue with my F-150. Connor, in particular, was outstanding, he maintained clear communication and provided daily updates on the repair progress. Thank you, Ford West Hills, for your exceptional service and professionalism.","rating":5,"date":null},{"customer_name":"Chris Clarke","content":"My 2024 F-250 Lariat is a little over a year old and it’s my first diesel vehicle. I use it to tow my Airstream around the country and volunteer at National Parks. I only trust Ford Dealerships to take care of my truck and I am super glad to have found West Hills Ford in Bremerton, WA and Baer McCord to take care of my truck today. Baer welcomed me like a long time customer instead of one visiting for the first time ever. His care and concern for my truck was evident in his every action. He got me in and out in the timeframe he promised and I could not be more pleased with his service and the West Hills Ford dealership.","rating":5,"date":null},{"customer_name":"Joshua Seagrave","content":"Excellent service and a great experience at West Hills Ford. My service advisor, Baer, was incredibly helpful. He took the time to walk me through the recommended maintenance and clearly explained the prices without any pressure.The oil change was done efficiently and with first-time quality. I really appreciate the honest and professional service. I will definitely be back for future maintenance needs.","rating":5,"date":null},{"customer_name":"Pamela Bilodeau","content":"I was greeted right away and treated so courteously. The work was completed ahead of time, as they knew I was on a time crunch. I had free wifi while I waited and a robust coffee stand with food options. I got a full diagnostics report that was explained in detail. It was a great experience overall.","rating":5,"date":null},{"customer_name":"Naes Trebloc","content":"My experience was optimum! I worked with Baer. He was prompt, communicated really well, was kind and didn’t talk down to me. He wasn’t pushy but disclosed extra details of maintenance that could also be done. I appreciated the work done and the service I received! Baer also gave me a couple vouchers for free coffee at the cafe inside the dealership.","rating":5,"date":null},{"customer_name":"Pouneh Kaufman","content":"I recently had the pleasure of visiting West Hills Ford for a recall service on my vehicle, and I must say—my experience exceeded all expectations. From start to finish, the team demonstrated professionalism, efficiency, and genuine care.Baer, my customer service representative, was incredibly polite, timely, and attentive throughout the entire process. His communication was clear and courteous, making me feel valued and well-informed. The complimentary shuttle service for pick-up and drop-off was prompt and convenient, with drivers who were just as kind and professional.The recall was handled swiftly and with great attention to detail. I was impressed by how seamless the entire process was. The dealership also offered delicious complimentary coffee and maintained a clean, comfortable customer lounge that made waiting a pleasant experience.This was my first visit to West Hills Ford, and I can confidently say it was better than any experience I’ve had with other luxury car dealers. The kindness and professionalism of Baer and the shuttle drivers truly set this dealership apart.I highly recommend West Hills Ford to anyone seeking top-tier service and a welcoming atmosphere. Thank you for making my first visit such a positive one—I’ll certainly be returning.","rating":5,"date":null},{"customer_name":"Amanda Bartling","content":"In the past I hadn’t had the best experience with West Hills but Kevin Oates and Jacob Fuller’s up front transparency and willingness to go above and beyond completely changed my opinion. I had started the day working with Bruce Titus in Port Orchard it took several hours to get a response and I was the one calling them. Out of frustration I called West Hills Ford and was put in touch with Kevin Oates. I explained to Kevin the payment I wanted and how much I had for my down payment. Within minutes I was talking to Jacob Fuller in finance who had numbers close to what I wanted so I drove into the dealership. When I arrived the car I had showed interest in was up front and ready for a test drive. Kevin and Jacob were willing to entertain my interest in different vehicles but ultimately set me up with the car I wanted with great warranties and maintenance plans that cover the vehicle for many years. If you want a pleasant transparent quick experience I highly highly recommend going to West Hills Ford and working with Kevin and Jacob for the best car buying experience you could have!!","rating":5,"date":null},{"customer_name":"Rose","content":"Matthew was a pleasure to work with. He was very knowledgeable about Broncos and all the new updates between the 2023 and the 2025 we just purchased. He wasn't pushy, and when we needed to walk to think about it, he didn't keep pushing, which is why we came back and worked with him to finish the deal. We love working with West Hills Ford for all our up keep, especially since we do plan to keep this one for the long haul. Thank you again, for the excellent customer service, from your employees in all your departments!! We are very happy with our purchase.","rating":5,"date":"2026-01-15"},{"customer_name":"Robaire","content":"Great experience, Matt was my guide and delivered on every level helping me find the right vehicle for me.\nMagde walked me through the financing and also knew the vehicle. A great success for me, I can be demanding (in a good way).\nThe team worked well, I’ve driven new Fords since 1981. This dealership experience was my best.","rating":5,"date":"2026-01-08"},{"customer_name":"L. Lavery","content":"I had an excellent experience at West Hills Ford purchasing my Bronco, and that’s entirely thanks to working with Chance. From start to finish, Chance made the process incredibly easy and genuinely enjoyable. He took the time to listen, alleviated any concerns I had, and explained everything clearly without any pressure. Before we left, he also made sure I was fully settled and set up in my vehicle, which I really appreciated. His professionalism, honesty, and attention to detail made all the difference. Chance is outstanding, and his team was great to work with as well. I highly recommend West Hills Ford, especially if you have the opportunity to work with Chance.","rating":5,"date":"2026-01-08"},{"customer_name":"Amanda Bartling","content":"In the past I hadn’t had the best experience with West Hills but Kevin Oates and Jacob Fuller’s up front transparency and willingness to go above and beyond completely changed my opinion. I had started the day working with Bruce Titus in Port Orchard it took several hours to get a response and I was the one calling them. Out of frustration I called West Hills Ford and was put in touch with Kevin Oates. I explained to Kevin the payment I wanted and how much I had for my down payment. Within minutes I was talking to Jacob Fuller in finance who had numbers close to what I wanted so I drove into the dealership. When I arrived the car I had showed interest in was up front and ready for a test drive. Kevin and Jacob were willing to entertain my interest in different vehicles but ultimately set me up with the car I wanted with great warranties and maintenance plans that cover the vehicle for many years. If you want a pleasant transparent quick experience I highly highly recommend going to West Hills Ford and working with Kevin and Jacob for the best car buying experience you could have!!","rating":5,"date":"2025-11-22"},{"customer_name":"Paul Silver","content":"It was a long drive from Olympia to Bremerton but it was ultimately worth it. The Westhills team promptly responded to my on-line inquiries about the car availability and I was able to easily make an appointment to see the car. They had the car pulled up into a covered bay so I could examine it without needing to be outside in the rain or cold. The dealership staff was honest and straightforward at all the levels and all the paperwork was done smoothly and efficiently. They even have a tiny cafe so I could buy an espresso and a sandwich when I got hungry during the buying and paperwork process. The dealership also provided water and coffee, and areas to sit and relax while the process was completed. Top notch people. Responsive. Straightforward. Best used car shopping experience in my life and I have had a number in my life. And I ended up with a used vehicle that I wanted at a fair price.","rating":5,"date":"2025-11-22"},{"customer_name":"Molly Les","content":"Had an awesome experience with Wendell Reyes! He was super responsive and answered all my questions throughout the waiting process for my Bronco, he kept me updated throughout the 4 month waiting period, which was super helpful! He also went above and beyond to find a Bronco for me when I had originally gone in to order. Luck was on my side that there was a dealer ordered Bronco with everything I wanted. Wendell was very thorough showing me all the specs of the Bronco and even waited an hour and a half past closing to have us seal the deal! 10/10 would recommend working with Wendell!","rating":5,"date":null},{"customer_name":"Alycia Bird","content":"She is absolutely the most patient person when it comes to choosing a vehicle and I would 1000% sen everyone I know looking for a vehicle her way! She made sure I knew 100% what I wanted before anything else. She didn’t care about the amount of man power hours it took when dealing with me. She always put 1000% effort into everything. She was 1000% the easiest person to deal with. And getting to know her as well has been an amazing experience and journey. I can’t say thank you enough to not just her but the entire team that helped me get into my car..","rating":5,"date":null},{"customer_name":"Benjamin Mannahan","content":"Great experience overall. Jon was most helpful in showing us trucks that were in our price range that also had the features we wanted. He was polite, professional, and well articulated. José helped us with the financing/paperwork, and maintained patience while explaining the process and options. We appreciate the experience!","rating":5,"date":null},{"customer_name":"Marvin Randall","content":"Great Service as Usual.  Recommend  this place. The best, my car is smiling.","rating":5,"date":null},{"customer_name":"alfred lourdeau","content":"Great people to work with my only complaint would be they moved my seat to drive my truck and didn't put it back","rating":5,"date":null},{"customer_name":"Gianna Ruccione","content":"Bear was not only very informative but he was extremely kind. I felt welcomed from the moment I drove up. I plan to make this my new home location.","rating":5,"date":null},{"customer_name":"Jeremy Bentrup","content":"Caitlin is always helpful and is VERY knowledgeable when I have a question!  I will definitely return to have my Bronco Raptor taken care of.","rating":5,"date":null},{"customer_name":"Austin Fitzpatrick","content":"Seamless experience getting a recall issue repaired. Appreciated the free inspection to ensure everything was running smooth. Keanu was helpful and transparent throughout the process and kept me updated along the way.","rating":5,"date":null},{"customer_name":"Gary Mills","content":"Performed the service expected in the time allocated (actually finished ahead of schedule).  Service Advisor, Connor, was outstanding!","rating":5,"date":null},{"customer_name":"Taylor Pugh","content":"Great customer service. Some things happened that were out of their control that caused delays, but they were very transparent and had excellent communication the whole way through.","rating":5,"date":null},{"customer_name":"Jenna Mistler","content":"Cailtin was the best! She is very thorough, informative, empathetic, and made the entire service process smooth from start to finish.","rating":5,"date":null},{"customer_name":"Sean Airut Murphy","content":"Very good and prompt service.  Keanu was helpful and personable.  Would recommend West Hills Ford to others in need of service.","rating":5,"date":null},{"customer_name":"Anthony Walls","content":"Very fast and friendly service. Greeted me with a wave and a smile before I stepped out of my car. My car was serviced in a reasonable time. Called me as soon as it was done.","rating":5,"date":null},{"customer_name":"John","content":"I went recently and looked at a ford explorer and had a wonderful experience with the staff, I went to multiple dealerships the past week and this one was by far the most professional and accommodating from my experience. They were able to answer any question I had and if they couldn’t they worked to find the answer.","rating":5,"date":null},{"customer_name":"Larry Hansen","content":"Bought 2019 f150 new elsewhere but have always taken to West Hills Ford for service. Never had a bad experience and service people are courteous and professional. Always felt I received excellent service at reasonable prices.","rating":5,"date":null},{"customer_name":"Rich Prince","content":"Baer was helpful and responsive over the week or so my F-150 was being serviced have no complaints about west hills but many for ford for designing the gen 3 coyote to go through oil like it’s going out of style","rating":5,"date":null},{"customer_name":"Mark Arrant","content":"Outstanding personal service.  I went to several dealerships looking for an Expedition Tremor but by far these guys made the process simple but above all fair.  Highly recommended.","rating":5,"date":null},{"customer_name":"Calem Moore","content":"Thank you Keanu  for the excellent customer.  He was friendly and knew his job which makes it easier for me with my busy schedule. Will definitely be bringing  my vehicle  back in the future.","rating":5,"date":null},{"customer_name":"Les Welk","content":"Keanu at Westhills Ford service department went above and beyond to make sure our vehicle was serviced properly and our needs were met. He was very professional and communicative during the process.","rating":5,"date":null},{"customer_name":"Kimberly Treat","content":"Keanu was so easy to work with. He took all of our concerns and worked so hard to make sure we were satisfied. We will take our vehicles to west hills because of him.","rating":5,"date":null},{"customer_name":"Brenna McGrady","content":"Thank you to Trey, Sean, and others who helped me today! I was very nervous about buying a car, but they made the process stress-free and smooth. I didn't feel rushed or pressured into anything and I was able to take my time to decide. 😊","rating":5,"date":null},{"customer_name":"K D","content":"Great service from the professionals in the Service Department at West Hills Ford.  Thank you Connor for keeping me updated on my vehicle status and explaining the process in a manner I could follow.  I was thoroughly impressed with the Service Department, especially considering the nature of the repair work.","rating":5,"date":null},{"customer_name":"Julia Smith","content":"Conner, was great to work with.  He went over my cars maintenance record to see if there were any recalls that could be completed,  or if i needed any other maintenance (50,000 mile check, 120,000 mile check, etc.).  He assured me that at the time all I needed was an oil change and that he would call me if any other changes were needed.","rating":5,"date":null},{"customer_name":"M wayland","content":"Ive gone to west hills ford for my warranty maintenance since I bought my car 2 years ago and would go elsewhere for my routine and more frequent visits because I didnt want to be unsold and pushed to do unnecessary work BUT Keanu changed my outlook on this specific dealership today. Keanu addressed all of my concerns and advised me on what was needed to do now vs what could wait a little and still be ok. As someone who doesnt know much about cars and relies on mechanics to do just about everything I really appreciate not being pushed into the unnecessary work and am honest advisor!","rating":5,"date":null},{"customer_name":"Sp1ral 66","content":"The service at West Hills Ford has always been phenomenal. Bear was my service associate and he met me with opens arms and a friendly smile. Katie (I think that was her name) helped us when we picked up the truck and was a pleasure to talk too.","rating":5,"date":null},{"customer_name":"Paulus Maximus","content":"I visited the dealership to address a vehicle recall. Nicholas efficiently managed my check-in process. The team provided a complimentary latte and arranged shuttle service to my home, followed by a prompt pick-up upon completion. The issue was resolved on the same day. I am highly satisfied with the exceptional service.","rating":5,"date":null},{"customer_name":"Rosemary Springer","content":"From the moment I pulled my car in, I was greeted by a knowledgeable and very friendly associate named Vince.  He quickly got my car intake process taken care of and then showed me where I could go and wait in comfort.  The mechanics were very thorough, found one issue that I already knew about, plus 2 others that will need watching.  I'm very pleased with the service from West Hills Ford.","rating":5,"date":null},{"customer_name":"Justin Vautrin","content":"Keanu's attention to detail was amazing! He was extremely courteous, mindful and actively listened to my concerns. He was also very clear on my service options without being overly aggressive. My service was also completed in a lot less time than he quoted and this was very convenient for me. Thank you Keanu!","rating":5,"date":null},{"customer_name":"Chris Lawler","content":"My service advisor Baer was great.  He was very polite, respectful and had a great attitude.  He said he was new to the job, but he was trying really hard to learn everything and was working hard.  There was an issue with the repairs not being completed properly by the tech, but Baer didn't make excuses and took full responsibility.  He got me a rental car and made sure it was fixed the next day. Will definitely return.","rating":5,"date":null},{"customer_name":"Phill Harden","content":"Matthew at West Hill's Ford in Bremerton, Washington did an outstanding job at showing me the new Bronco sport. It was amazing how much he knew about every detail of the Bronco sport. Matthew showed me how to use each of the features and told me that if I ever needed help with any of them to come back and he would show me. The process of buying the Bronco was painless and smooth running. I highly recommend going in to see Matthew at West Hill's Ford.","rating":5,"date":null},{"customer_name":"Sean Kennedy","content":"I’ve got to admit, I was quite nervous driving up, but when I arrived and saw how they had my future truck parked out front and ready to drive, I was impressed!  Everyone had a smile on their face who worked there. A good vibe , you could say. Kevin my salesman was super cool and knowledgeable about describing the truck and options on it. I felt better and less nervous after that. He made the process easy and smooth. A shot out to the finance person Ryan who worked up the numbers. I’ve got to admit I had a weak moment looking at the numbers and wondering if this was the right choice. He put no pressure on me and was very patient, explaining things I didn’t quite understand. I appreciated that.  I walked out of there a  new truck owner and PROUD of my new truck. Oh, a shout out to Lilly!  She was the internet person I believe, and she made sure I got to the right sales person to answer any questions I had. Thanks Lilly!Thank you West Hills!Sincerely,  Sean","rating":5,"date":null},{"customer_name":"Elizabeth K","content":"I had a wonderful and seamless experience with Aaron buying a new Bronco. He was patient, knowledgeable and eased my worries throughout the process. I would definitely recommend him & the West Hills dealership","rating":5,"date":null},{"customer_name":"Breanna Naticchioni","content":"I went in initially just to figure out what EV I wanted. Kevin was super helpful. He took down what we wanted, and even went to Toyota to let us test drive a car from that dealership. It was of course raining and we had our baby with us. They brought the car directly up so we didn’t have to stand in the rain. They made the process extremely painless, and worked with us on price. It was also nice that they had someone help us save on insurance as well! Really a one stop shop. I never felt like they were trying to aggressively upsell me at any point which is both refreshing and appreciated. Their finance office even searched for ways to help us save money!","rating":5,"date":null}]}